Return Policy
Return Policy for Damaged Products.
At Banarasi Loom, we take great care in delivering high-quality products to our customers. However, if you receive a damaged product, we are here to assist you with a hassle-free return process.
Eligibility for Return
You may return a product if:
- It arrives in a damaged or defective condition.
- It has a manufacturing defect.
- You notify us within 48 hours of receiving the product.
Steps to Initiate a Return
- Contact Us: Email us at [banarasiloominfo@gmail.com] or WhatsApp us at [+91 9250478613] within 48 hours of delivery.
- Provide Proof: Share clear photos/videos of the damaged product and the packaging.
- Approval & Return Process: Once we verify the damage, we will provide instructions on how to return the product.
- Return Shipping: We will arrange a return pickup or provide the return shipping address. In some cases, we may issue a replacement without requiring a return.
Refund & Replacement
- Replacement: If the product is available in stock, we will send a replacement at no extra cost.
- Refund: If a replacement is unavailable, we will issue a full refund to your original payment method within 7-10 business days after receiving the returned item.
Exceptions
- We do not accept returns for minor color variations due to screen settings.
- Any return request made after 48 hours of delivery will not be accepted.
- The product must be unused, with original tags and packaging.
For any questions, feel free to reach out to our customer support team. We appreciate your trust in Banarasi Loom!